24 February 2014

27 Feb 2014 @Walkin For Freshers "HCL TECHNOLOGIES, NOIDA" - B.Tech/ B.E/ GNIIT/ BCA/ BSC - Freshers 2013 Passed Out

Posted by NcrJobPortal.in  |  at   Monday, February 24, 2014

Company Profile
HCL Technologies Limited (www.hcl.com)
Education :   B.Tech (CS/IT/EEE/ECE/E&I) /GNIIT(after 12th 3yr course)/BCA/BSc
Experience : 0 Years
Walkin Location : Ghaziabad 
Location :    Noida

Walk-In for Freshers: B.Tech/ BE (CS/IT/EEE/ECE/E&I)/GNIIT(after 12th 3yr course)/BCA/BSc 2013 Passed Out On 27th February 2014, Thursday @ Ghaziabad

Job Responsibilities:
  1. Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
  2. Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
  3. Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
  4. Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
  5. Administer and provide User account provisioning & activities
  6. Assign work orders / incidents to appropriate support teams and follow up until closure.
  7. Route problems to internal 2nd and 3rd level IT support staff
  8. Escalate complex problem to appropriate support specialists
  9. Routine maintenance updates with other IT staff and business units
  10. Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  11. Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
  12. Identify, evaluate and prioritize customer problems and escalations
  13. Participate in on-going training and departmental development
  14. Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Educational Requirement:
  1. B.Tech (CS/IT/EEE/ECE/E&I) /GNIIT(after 12th 3yr course)/BCA/BSc
  2. 50% throughout in academics, No current backlogs
  3. 2013 pass out only
  1. Willing to relocate anywhere in India/Abroad
  2. Willing to sign the bond
  3. Willing to work in 24*7 environment
  4. CTC: 1.80 LPA
Date : 27th February 2014, Thursday.
Time : 9 AM to 11AM.

Walkin Venue :
95, Loni Road, Between Mohan Nagar & Hindan Airforce station
Ghaziabad-201007 (U.P.)

Contact Details :
Name: HR Department, HCL Technologies Limited

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